Shipping policy
Shipping Policy
Welcome to 8 Hour Sleepwell Wellness. We are committed to delivering your order safely, efficiently, and on time. Please review our shipping policy carefully before placing your order.
Order Processing
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Orders are processed Monday through Friday, excluding public holidays.
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Most orders are processed within 1–3 business days after payment confirmation.
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During promotional periods, holidays, or high-volume seasons, processing times may be slightly extended.
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Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
Shipping Locations
We currently ship to:
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United Kingdom
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Europe
If your country is not listed at checkout, please contact us at contact@8hrsleepwell.com for assistance.
Estimated Delivery Times
Estimated delivery times may vary depending on your location, shipping carrier, customs processing, and seasonal demand.
| Region | Estimated Delivery Time |
|---|---|
| United Kingdom | 2–5 business days |
| Europe | 5–10 business days |
| Europe | 5–10 business days |
Please note that delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Delivery destination
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Order weight and size
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Selected shipping method
From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Tracking updates may take up to 24–48 hours to appear after shipment.
If you have not received tracking information within 5 business days of placing your order, please contact our support team.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, and additional fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fees unless otherwise stated.
We recommend checking with your local customs office for additional information before placing an international order.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is entered:
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Please contact us immediately at contact@8hrsleepwell.com.
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We cannot guarantee address changes after an order has been processed or shipped.
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Additional shipping charges may apply for returned or re-routed packages.
8 Hour Sleepwell Wellness is not responsible for orders delivered to incorrectly provided addresses.
Delayed or Lost Shipments
While we work closely with trusted shipping carriers, occasional delays may occur due to weather, customs, carrier issues, or other circumstances beyond our control.
If your order appears lost or significantly delayed:
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Check your tracking information.
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Contact the shipping carrier directly.
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Reach out to our support team for assistance.
We will do our best to help resolve shipping issues whenever possible.
Damaged Packages
If your order arrives damaged:
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Please contact us within 48 hours of delivery.
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Include your order number and clear photos of the damaged item(s) and packaging.
We may offer a replacement, store credit, or refund depending on the situation.
Split Shipments
Some orders may arrive in multiple packages depending on product availability or warehouse location. You will receive separate tracking information for each shipment if applicable.
Shipping Restrictions
Certain products may have shipping restrictions based on local regulations or carrier limitations.
We reserve the right to cancel and refund any order that cannot legally or safely be shipped to the destination provided.
Contact Us
If you have any questions about shipping or delivery, please contact:
8 Hour Sleepwell Wellness
Email: contact@8hrsleepwell.com
